Your Privacy

Welcome to the Zhen website.

We hope you will enjoy your visit, and that you will find our services useful, user-friendly and pleasant to navigate. Before setting up your Zhen account, please take the time to read the following terms and conditions carefully.

Zhen bvba, with its registered office at Mechelsestraat 209 in 300 Louvain, Belgium, is registered in the Crossroads Bank for Enterprises under number BE0823587804. For general information, please write to Zhen bvba at or telephone our customer service on +32 (0)16 22 43 30.

About your account

Your Zhen bvba account is for personal use only and is not transferable. You remain responsible for preventing non-authorised access to your account. Zhen bvba accepts no liability for any direct or indirect damage suffered as a result of improper use of your account by a third party. All use of your account occurs under your exclusive responsibility.

Zhen bvba and privacy

Zhen bvba is committed to safeguarding our customers’ privacy. To this end, we have developed a privacy policy intended to establish open and transparent communication with our customers and to ensure that we adhere to our legal obligation to protect personal information. While the Zhen bvba privacy policy applies to all of our activities, the information below should be considered in the particular context of this website.

Administration of registration details

Registration on this site

Online registration is required for the use of digital services offered by Zhen bvba. We use the term ‘registration information’ to refer to the customer name, address, e-mail address and telephone number provided at registration.

Inclusion of registration information in database

By entering this information online, which constitutes registration, you give Zhen bvba permission to store the information in a database and to use it for advertising purposes. You can remove your registration information from the Zhen bvba database via the registration page, after which you will receive no further information or advertising messages. Under no condition will Zhen bvba ever give or sell customer information to third parties not allied to Zhen bvba.

IP details

We use IP addresses only to troubleshoot problems with our server, to manage our website and to gather demographic details anonymously.

Users’ rights

Every user is entitled to change incorrect information at any time and free of charge, as stated above. Every user is entitled to withdraw permission to use his or her information at any time and free of charge, as stated above. Users may withdraw all personal information at any time and free of charge by sending an e-mail to our customer service department. Upon receiving such a request, Zhen bvba will remove all details from the database automatically.

Security of personal details

Zhen bvba has established security measures to prevent loss, misuse or alteration of the information in our systems. We have developed appropriate physical, electronic and administrative procedures to protect and secure the information we collect online. Only Zhen bvba personnel have access to this information. Web security and general security procedures are regularly reviewed and updated to ensure the highest possible level of information security.

Cookies on our site

The first time a user visits our site we assign a unique user identity, or cookie, which is stored in the user’s computer.

Cookies are used mainly to check the contents of your virtual shopping basket. In other words, they monitor your online purchases, including those you make on other sites. The cookie is stored on your computer, but the information it collects about the contents of the shopping basket are stored in the database and server of Zhen bvba. This information helps Zhen bvba to provide tailor-made special offers to match the interests of all site users.

You can stop using these cookies at any time and remove the information they have saved from the database by disabling cookie support in your browser. For more information, please consult your browser’s help function.

We sometimes use the services of outside advertising agencies to incorporate advertising messages on our site, for example in banners. These advertising messages may contain cookies that collect information for an outside agency. Zhen bvba has no access to this information and accepts no responsibility for its use.


Zhen bvba bears no responsibility for cookies places on our website via third-party advertising messages, nor for the actions of these cookies. Zhen bvba accepts no responsibility for the privacy policy of any site linked to from our sites.

Zhen bvba accepts no responsibility for content or photos places on our site by users. Nevertheless, Zhen bvba retains the right to inform the relevant authorities in any case in which a breach of legislation is suspected. 

Cookie Policy